Terms and Conditions

Welcome to AvaroAI (“we”, “us”, “our”), operated by Invertical Ltd.

By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, then you should not use our services.

Overview

AvaroAI provides a cloud-based software platform for real estate operations management, including contact management, property listing management, offer tracking, task management, event scheduling, and team collaboration tools.

Our services include integrations with third-party providers, including AI-powered features, property portal syndication, and payment processing.

Account Creation and Organization Setup

User Accounts

To use our services, you must create an account. You must provide accurate, current, and complete information and maintain the security of your account credentials. You are responsible for all activities that occur under your account.

You must be at least 18 years old and legally capable of entering into a binding contract to create an account. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Organizations

Upon creating an account, you will establish or join an organization. Each organization operates independently with its own subscription, data, and team members.

Team Membership and Roles

Organizations may invite team members with assigned roles:

Manager - Full access to organization profile, billing, team management, integrations, and all operations
Associate - Access to operations only (contacts, listings, offers, tasks, events)

As the organization owner or a Manager, you are responsible for managing team member access and ensuring appropriate role assignments. You are liable for all actions taken by team members within your organization.

Service Usage

Data Accuracy

You agree to provide accurate information when using our services, including contact details, property listing information, billing information, and other data. We are not responsible for issues arising from inaccurate or incomplete information.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

Use the service to store or transmit malicious code, illegal content, or infringing materials
Attempt to gain unauthorized access to our systems or other users’ accounts
Interfere with or disrupt the integrity or performance of our services
Use the service to send unsolicited communications or spam
Scrape, mine, or harvest data from our platform without authorization
Misrepresent your identity or affiliation with any person or entity

Service Availability

We strive to maintain high availability of our platform but do not guarantee uninterrupted access. We may perform scheduled maintenance, updates, or experience unexpected downtime. We are not liable for any loss or damage resulting from service interruptions.

Subscription and Billing

Subscription Plans

We offer multiple subscription tiers with varying team member limits and AI credit allocations.

Subscription pricing is available on our website and may change with notice. Price changes will not affect your current billing period but will apply upon renewal.

AI Credits

AI credits are consumed when using AI-powered features such as semantic contact search and AI-generated listing descriptions. Each subscription plan includes an allocation of credits. Additional credit packs may be purchased separately.

Unused credits accumulate and do not expire while your subscription remains active.

Payment Processing

Payments are processed securely via our payment partner, Stripe. You agree to provide accurate payment information and authorize recurring monthly charges for your selected subscription plan.

By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel your subscription. Subscription fees are billed in advance on a monthly basis.

We do not store full credit card numbers. All payment data is handled in accordance with PCI DSS standards via Stripe.

Billing and Receipts

You will receive receipts for all charges via email. It is your responsibility to maintain current billing information and email address.

Taxes

Subscription prices are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed by governmental authorities.

Late Payment and Failed Charges

If payment fails, we will attempt to process payment using your stored payment method. Continued failure to pay may result in suspension or termination of your account.

Refunds

Subscription fees are non-refundable. If you cancel your subscription, you will retain access until the end of your current billing period, after which your subscription will not renew.

Payment Disputes

We take genuine payment disputes seriously. However, disputes should always be a last resort. You agree to contact our support team and allow reasonable time for a response before filing any dispute or chargeback.

Data Ownership and Processing

Your Data

You retain all ownership rights to the data you input into our platform, including contacts, property listings, photos, tasks, events, and other content. We do not claim ownership of your data.

Data Processing

We process your data solely to provide and improve our services. Our data processing practices are detailed in our Privacy Policy, which forms part of this agreement.

Third-Party Integrations

Our services integrate with third-party providers for enhanced functionality.

By using our services, you authorize us to share relevant data with these providers as necessary to deliver the requested functionality. Each provider operates under their own terms and privacy policies.

Data Retention and Deletion

Data associated with expired or deleted organizations is automatically purged according to our retention schedule. Upon account closure, your data will be deleted within 90 days, subject to legal and regulatory retention requirements.

You may request data export or deletion by contacting our support team.

Integrations

Third-party platforms

If you use any of our third-party integrations, you authorize us to send the relevant data to them on your behalf. You are responsible for ensuring that you have the right to publish such information and that all data complies with third-party terms of service.

We are not liable for issues arising from third-party service interruptions, rejections, or errors.

AI-Powered Features

Our AI features use third-party models for semantic search and listing description generation. Data processed by AI providers is not stored beyond the processing period. You agree that AI-generated content may not always be accurate, and you are responsible for reviewing it before use.

Intellectual Property

All content, including text, images, logos, software, and documentation on our platform is the property of AvaroAI or its licensors and is protected by copyright and other intellectual property laws.

You may not use, reproduce, distribute, modify, or create derivative works from any content without our written consent, except as necessary for your authorized use of the services.

You grant us a limited license to use, store, and display content you upload to our platform solely for the purpose of providing our services to you.

Limitation of Liability

To the fullest extent permitted by law, AvaroAI is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to:

Loss of data or content
Service interruptions or unavailability
Errors or inaccuracies in AI-generated content
Integration failures with third-party services
Unauthorized access to your account resulting from your failure to maintain credential security
Decisions made based on information stored or processed through our platform

Our total liability is limited to the amount you paid for the service in the 12 months preceding the event giving rise to liability.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

Indemnification

You agree to indemnify, defend, and hold harmless AvaroAI (and Invertical Ltd.), its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your use of our services
Your violation of these Terms
Your violation of any rights of another party
Content you upload or transmit through our services
Actions taken by team members within your organization

Account Suspension and Termination

By You

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access until the end of your current billing period, after which your account will be suspended and eventually deleted.

You may close your user account or delete your organization at any time. Account and organization deletion is permanent and will result in the loss of all associated data.

By Us

We reserve the right to suspend or terminate your access to our services at any time if:

You violate these Terms
Your account has been inactive for an extended period
Your payment method fails repeatedly
We are required to do so by law
We determine that continued service provision poses a security or legal risk

Upon termination, you will lose access to your account and all data. We are not obligated to provide refunds for early termination due to Terms violations.

Effect of Termination

Upon termination or expiration of your subscription:

Your access to the platform will be revoked
Your organization data will be scheduled for deletion according to our retention policy
Any pending tasks, events, or scheduled integrations will be cancelled
You remain liable for any outstanding fees or charges

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit (SSL/TLS)
Encryption at rest for sensitive data
Role-based access controls
Regular security assessments
Secure password hashing

However, no system is completely secure. You acknowledge that you provide data at your own risk, and we cannot guarantee absolute security.

Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our separate Privacy Policy.

We comply with applicable data protection regulations, including the UK GDPR and Data Protection Act 2018.

Modifications to Terms

We may update or modify these Terms at any time. We will notify you of material changes via email or through the platform.

Your continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

Compliance and Legal Process

Should we be served with a subpoena, warrant, or other legal action related to you, your organization, your data, or this agreement, you agree to reimburse our actual costs and reasonable attorneys’ fees incurred as a result of our compliance with such legal process.

You shall indemnify, defend, and hold us harmless against all claims, including but not limited to any third-party claims arising from your use of our services.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AvaroAI regarding the use of our services and supersede any prior agreements or understandings.

Contact

If you have any questions about these Terms, please contact us.